revolut transaction declined by location based security
Your gps location defines it. It most likely has a radius of 10metres. Fail, due to “Merchant location is different than yours” or some such thing. Location as only the city most probably. Hi Andreas If the App can’t recognize what my position is, then I could give me a hint and ask me, if it’s ok or not. my smartphone was in my pocket so may be 30 to 50cm distance to the payment machine. That was fantastic but felt also a bit odd, cause again in the same Coffee-Shop in Central-London I couldn’t pay with my card and the flight-modus was not activated. Two issues with this. Unlike other apps (e.g. it will hit your card in a couple of days. I’m currently in Turkey and have used my card successfully. They all have their exact latitude, longitude positions? The reason was, that the “Location based security”-Service wasn’t able to determine my position. I can enable this feature for my physical cards (Visa & MC) but when I check the status a few moments later Location-based security is switched off again. Thanks Michael. This has been , in past years a real help. E.g. thank you for your tip. It was ok last month, the only difference is I have enabled location based security (online transaction has been always enabled). The real battle against fraud is in CNP and not in transactions verified by input of a PIN. Maybe the address if they can pick it up from the POS… Frank. I also have a question about this feature - if you enable it do you need to set Location Based Services (e.g. The two sites are well separated, see above. Otherwise, there is a location mismatch which declines the transaction. Alright, thanks for that detail, that would rule out “country”. Same country? I’ll chat with the support in the app and give it a try. Powered by Discourse, best viewed with JavaScript enabled, Location based security was preventing me to pay. Payment in Turkey declined because of location based security . Then the information showed up “… not authorized”. @MampfderEchte guess only support can debug that. Not long after waking up and realising her card was gone, she had a notification on the app that card use had been detected and refused, based on her card not being co-located with the phone. i remember my 1st attempts also resulted in fail payments. She received info about the store where the transaction had been attempted and the merchant somehow held on to the card (no details given about this). so if you are in london, or even UK, it accepts it. perhaps deleting the app from my phone ? 2: The card was in the reader, the phone in the car both times, so maybe 2m separation. No offence, but I seriously doubt that would work (but Andreas might be able to confirm that - even though I dont think they will disclose it). On paper Revolut seems great…. Alright, thanks for that detail, that would rule out “country”. I am trying to disable Location based security, but I don’t seem to have that option in app. yes, I know this function. in iOS) to Always or will ‘While Using the App’ be enough? As you might have guessed it was in the same city. Do you know that you can disable/enable the security features of your card in the security section of the app? They can determine your location but there is no way to reliably determine the merchant’s location and they would have way too many false negatives. I was standing at the counter and was asked to pay. This just happened to me in London (Pure next to Moorgate). Location security is only for physical card. However I have tried to pay and withdraw money out today and it’s saying declined by location based security!? I was thinking “Do I have enough money on the card? This “feature” sounds like it needs more thought, and definitely more explanation. mikepauljones. Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. So I guess that must be the culprit, which makes the geo bases security useless and pointless. That could help to loosen the paymentablility temporary around the last know position compared with “you can’t pay because I can’t recognize the current position of your smartphone”. Thank you, Not really, because this is the very thing that is unclear and what the OP asked about. That’s the only thing different from the previous month; my guess it the Revolut thought my card was in the USA and my mobile in the UK, Powered by Discourse, best viewed with JavaScript enabled, Online USD payment declined - location based security. But if I set it to While Using then maybe it won’t work properly? Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. So the “location” is definitely closer than “same country”. How far exactly, what distance, do the card and phone need to be from each other for the payment to be declined? Tripit, Sky Guide), if I set the location tracking to Always then the Location icon never goes away, which doesn’t seem right (it’s as if it’s checking it constantly rather than intermittently). Hey Fernando, nice to meet you. I sometimes pass my card to my 14 year old son … with appropriate sums loaded on. May be the “snoozing”-function could be added by an adjustable radius of NN km or miles? I then turn off the location-based security and try again, this time the transaction goes through without any problems. In this situation didn’t came in my mind that the cause could be the “location security feature”. But why it did not work? Then it is a bug? Isn’t it confusing? She then went to the store and collected the card in person and was able to continue using it. Thank you for your feedback and your time. Hopefully it’s more understandable. There was also a happy ending to this story. 20 June 2018 18:24 #10. The reason was, that the “Location based security”-Service wasn’t able to determine my position. Or may I’m wrong. I live in the UK, flew to Dublin, tried to pay a cabbie with my phone next to me. Yes.” Hmm. Location as only the city most probably. Shaun. Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. Hmm: just hit this for the first time. So luckily I found enough cash in my pocket. yesterday it happened to me the first time, that Revolut was preventing me from paying my coffee at a known Café-Branch in London. I guess they wont disclose that in detail, but my best guess would be “country”. Later the two transaction tries were shown up in the app and I understood what the problem was. I think it is a convenience and clarity thing. Few kilometers? Same applies to mPoS devices which are designed to be portable but are registered to a specific address. But just to be precise, could you confirm @AndreasK ? On paper Revolut … diak. Dear Revolut-Community, yesterday it happened to me the first time, that Revolut was preventing me from paying my coffee at a known Café-Branch in London. That’s what I tried to say. Powered by Discourse, best viewed with JavaScript enabled, BC46153D-EE90-4741-9E4F-581C8D00D2BC.jpeg, 71152C7F-A6C9-4BE9-A19C-87221C284F02.jpeg, E2EFBFAD-7C0F-44D6-AD8C-94D5A4128B9D.jpeg. ( just running with the app on my sons phone?) 21 June 2018 00:18 #11. E.g. since then, i’ve had the location feature enabled , payed stuff online all across europe and it never failed. Lets say if you’re at home and there’s a store 3blocks away, it will block the transaction. All in all a poor experience, as there is no indication of what is going on at the point of failure. I mean for it to be able to do its job as in the story I posted above. Within few meters? They are determining merchant location based on POS settings. “City” probably next. @MampfderEchte i suspect that the payment in the airplane was done offline. So, my thought was, how could this “location security feature” be better handle a situation like this. my experience with this security, is that it uses broad location. I read these posts and disabled location-based security. On top of that merchants have a habit of moving PoS devices around and not telling the Acquirer. It was ok last month, the only difference is I have enabled location based security (online transaction has been always enabled). I recommend disabling online payments for physical card altogether and use a virtual card for online, HI @Juliopp, thank you. Today, a regular payment to a US merchant has been declined. I recently went through two French autoroute toll booths, 30km apart, same operator. I held the card at the edge of the transaction device to pay contactless. Must be a temporary failure I can’t influence. This was irritating. Go to the card section and find the security options. 10km, 20km, 50km. I am sure they will get it right eventually given time and a lot of machine based learning but in the meantime the incidence of false positives will cause a lot of people to switch it off. Guys, have you noticed that the GPS function is not working well in the centre of London? Are you able to help please? Two French autoroute toll booths, 30km apart, same operator. Hopefully it will work now. 1: The error message is “declined”. What about if the Revolut App would request if the payment should be executed despite the “I can’t determine your location”-issue. Few hundred meters? (I don’t think there are detailed location informations for merchants available that can be checked in real time.). Which leaves me now with no money at all and stranded please help? However now, location based security seems to block his transactions. Even if they limited it just to the city, hence country. Yes, i know that; let’s say anyway that it shouldn’t apply… If you use your physical card without your phone , e.g. Consider also that it is not unusual to use cards indoors where GPS won’t work at all. First worked, second failed. No reason. after i contact support, blocked my card, readd, it started working fine. I read a user experience on one of the travel blogs today about someone who had their revolut card stolen while she was asleep in an Australian hostel. Whats the solution? Thanks. Not only is there an issue with reliability of GPS data but you also need to deal with central submitters where the address of the merchant is different to where the device is actually located. This just happened to me in a cab in Dublin. Either it is due to the high buildings or, maybe, there is a noise in the signal being added on purpose by the GPS satellites (as a potential security feature). The first one worked, the second not. But I didn’t understood it in the situation. An other idea would be, that you snooze the “Location based security”-function a defined time span. If my smartphone (iPhone) can’t recognize my location by GPS, then it’ll not work, i think. As far as I remember, I think location-based security didn’t apply to online payments… I’ll try to find the source. So I guess that must be the culprit, which makes the geo bases security useless and pointless. declined transactions, if the vendor doesn't accurately register their POS's properties. “City” probably next. There must be a good answer to this ? I can think of lots of places where I could move many miles without the phone being able to get a location.

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