shaw 5g not working
They sent out a tech to replace the modem last week. No solution. Didn’t seem to help. Hey , it may be a modem issue. If you have a BlueCurve Gateway with the band steering feature enabled, your modem will sort devices to the fastest frequency automatically, and you will only see one frequency to connect to. Switch SHAW router to Bridge mode. That is certainly odd. However, this will also reset your default password and network name to those found on the sticker on the back of your modem. Do you have any smart home devices, WiFi speakers or WiFi security cameras connected to the 2.4G or 5G networks? streaming, downloading), Convenient for devices relying on higher data and speed, such as streaming devices and smart TVs. Buy a good router2. It is possible your modem may be faulty and a swap is required. It’s getting really annoying. After setting up both 2.4 and 5g networks (renaming -2.4G and -5G after each SSID), we noticed that absolutely none of our devices can connect to 2.4G, only 5G. I have been using a Shaw Hitron modem/router for a number of years. Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages, or network connectivity issues. 5 GHz frequency can carry more data and supply faster speed, but it has less coverage and is affected more easily by common obstacles. If you have a BlueCurve Gateway, performing a pin-hole reset will stop internet access and remove all customized settings, including WiFi channel and network name until you follow the steps in the article, Connect your BlueCurve Gateway. All our settings seem fine though. 5G has not been showing up or working for the past month+ [help] I've had Shaw internet for about 6 years now and have used the faster 5G option ever since it's been offered (can't remember when that was) but suddenly about 4-5 weeks ago, the 5G became spotty and would constantly cut out. Has anyone encountered this problem? Instead, the modem automatically routes your devices to the optimal frequency using a feature called band steering. Note: BlueCurve Gateway supports both 2.4GHz and 5GHz bands, but these won't appear separately in lists of available networks. Hitron 5GHz WiFi band disappearing each day when used with WiFi Extender. Visit How To: Restart your modem with My Shaw to learn more. I finally called Shaw support a few weeks ago and they couldn't trouble shoot the problem. I would recommend a factory PIN hole reset with the steps here to see if the issues are still prevalent after the reset (clears all settings). An outage can cause a disruption in your Internet services. if your devices are running bandwidth-heavy programs (e.g. Check to see: Try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected. This issue has been happening again today. The quickest way to do this is online using My Shaw. Has there been a firmware update recently for the router? @Almarenco do you noticing the 5 Ghz network disappear when the extender is not connected? Can you try a factory reset so it is under stock settings to see if it becomes more stable? Re: 5G stopped working, 2.4 fine Well it took two attempts to get the firmware installed but I got it to take and that still didn't help. Same problem. The only short term solution I have is to reboot the router. If it is already in a central location and you're still getting dead spots, you may consider, your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. All rights reserved. All rights reserved. To work well, your Shaw modem should be positioned where there is the least physical interference. The result: SAME Problem - computers drops signal which connects to 5G. I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network. The maximum speed (bandwidth) on your internet plan will be shared by all the devices connected to your home WiFi network. Note: If one of your devices doesn't see a 5 GHz option while the others can, consider plugging it directly in to your modem to ensure high speed. 4. Try these related articles and discussions. All rights reserved. My router's hardware version is 1A, software version is 4.5.11.9.1. The router they give us I gather must be absolute **bleep**. Learn how by reading the article Troubleshooting: Fix home WiFi network issues with BlueCurve Home. For some reason the 5GHz side would just not give out an IP address. Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article Shaw WiFi Pods FAQ. I disabled WiFi on the Hitron and am using the WiFi from my personal router (Netgear), my devices work so much better this way. However, by the next day the problem reoccurred with the replacement Hitron router. My issues have been resolved in as much the problem is no longer present. If iPhone 12 5G is not working, you should know about the Dual SIM Mode restrictions. I restarted the router each time and that seems to have remedied the issue until it returns about an hour later. It might help to restore your modem to its factory settings. Granted, if there was a recent update there might not be much info (at this time). When selecting your WiFi network on a device, you might have a choice between 5GHz and 2.4 GHz frequencies which should be decided based on the location, distance, and requirements of your devices. To learn more visit About: Modem Placement & Range article, If it is already in a central location and you're still getting dead spots, you may consider extending your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. Steps to solve this problem: 1. Only laptops, phones, tablets, Xbox on 5G. Has anybody else experienced this problem and have any long term solutions? Your neighbors also have wireless electronic devices which may affect your WiFi quality if your dwellings are close enough. It is normal to experience slower speeds if you have many devices connected at once, or one device consistently uploading/downloading substantial amounts of data. Several times this evening the 5G SSID disappeared from mobile devices while the 2.4 SSID remains on our Hitron CGNM-2250 - SHW. It might help to restore your modem to its factory settings. 3 days later, new modem, same thing - 5G drops out randomly. Remove extender2.

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