kays jewelers complaints
Rights Reserved, You Are About to Contact PissedConsumer.com. Do not sign anything unless you understand it. It's wonderful to be a part of the family. (I didn't want to interrupt her to tell her that FedEx does not have Sunday deliveries.) Ok, no problem, I’ll just ask for the money back on the one day shipping since it’s clearly going to be well over that time. Their customer service department is obviously only there for show; I had mistakenly thought they would be interested in knowing what the store was doing to the customers. We also had the earrings checked at a different jelwer and they said the earrings were fine. The one I picked out was perfect. Consumers want to see how a business took care of business. Meanwhile, it took longer than two weeks. They then destroyed the plating when sizing it, and refuse to refund me as the fraud was not discovered until after the return period expired. JB Robinson Waldorf Maryland, Kays, Jared, Shaws and other extended company are all in one company called Sterling. We went back on the day it was supposed to be in - "Oh, somebody should have called you.

WholesaleShelfCorporation.com has an option for everyone. We went in to pick up the new ring, and were told by the lady at the store that other people had complained about being told "we tried to call" stories. They make you feel like family not a customer. How those businesses take care of those complaints is what separates good businesses from the rest. My mom has a ring from DY, and the onyx cracked, so she took it to the DY store, and they sent it to their distribution center or whatnot, and they sent her a new ring. If you have had a bad experience let the world know! Well I was told by the manager at Kay’s that the band I paid $400 for cannot be fitted to fit my ring because it will ruin the diamonds on my band.

At the end of the call, the man I spoke with told me "The store has made an alert and are trying to get you a new ring as fast as they can.

I went to a well advertized jeweler diagonally opposite Kay's in the same mall. Would not recommend. Well, we went to go pick it up a couple of days later, and it just didn't look the same to me. My 1500 diamond also fell out of its casing at work somewhere and was never found. I bought my girlfriend an engagement ring in December 2013. It appeared as though they were ruined. We DO NOT remove reports. HOW can you sell a ring and not sell a band. Well upon buying the ring we received “marry money” which gave us $100 off of a $300 purchase. Who is ED Magedson - Founder, Ripoff Report.

Wondering if a report is missing? so far it has been in the shop longer than it has been on my wife's hand. So, perhaps there are great Kay jewelry stores after all... As I stated before, I will definetly let you know how it ends up! All the staff immediately perk up and want to help you out. Not true. Patient and friendly. It would cost 30. We went to pick it up on the date they said it would be ready, and were told, "Oh, we're sorry. Lets travel down the road one year its time again to have them checked so I bring them in and have them looked at and Im told they are loose and it would cost 30 to have them fixed. © 2004-2020 ComplaintsBoard.com.

I ordered a custom name necklace on 12/13/2019 and did not receive any source of tracking information or delivery alerts whatsoever. thinking about taking it in, but didn't have to wait long, it fell out again just 7 days after getting it fixed. The band itself had numerous visible dents and blemishes, and after looking at it in the daylight we saw that it was nowhere close to being round. @Anonymous She also allowed me a full refund or exchange if my mother-in-law wanted something else. A month ago they saved me from losing my Levian blue sapphire out of my necklace. I took a pair of brand new dangling, diamond and pearl, white gold earrings to Kay Jeweler to be set on simple wires so that they would hang a little lower. I'll never go there again, they can't fix jewerely right. I noticed a few ridges on the surface of the diamond, but they we're barely noticeable, so I chalked it up to that and didn't think much of it. They are jewelers, fixers, friends and they will continue to be our go to jewelers. Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, Don't let them get away with it!® Let the truth be known!™. I wasn't pressured to purchase above what I could afford. I showed the ring to my mother, and she noticed that there is a crack in the base of the diamond, and that on the inside of the band, underneath the largest stone, its all soldered into a lump where the light is supposed to shine through. Beware of Kay, JBR, Jared and all the other companies that are associated with them. Took ring in for regular cleaning and maintenance. A $69 chain turned into over $100 for a one day shipping that doesn’t even exist. Fake Dimonds. For more results perform a general search for "Kays Jewelers". We’ll start sending you the news you need delivered straight to you. The lady told me no, so could not get my money back for that but I could cancel the order and then reorder it. File your review.

They also offered me a gift card for the value of the repair but anything I would purchase in the shop would require that I spend more money. The merchandise is overpriced and not special to just trunk shows. But why would a jeweler actually willingly save us $1000? Contractor here ivecsoent 80k there in 2020. I think personally it is a load of bs. Stay safe!! No answer when calling store any time of day.

I will ask all of you ladies and gentlemen that before you even buy an ENGAGEMENT RING FROM A JEWELRY STORE ask if they do their REPAIRS ON PREMISES OR DO THEY SEND IT OUT TO BE DONE FOR THEM. They are Spectactular! I had heard of this happening, and actually happened to one of my mom’s good friends at Kay’s a few years ago. Kay Jewelers. Kay Jewelers. The manger Cameron assured me that it could be “fitted” to my ring. I went into Kay jewelers on January 3, 2020. I did not receive until beginning of July. Search We couldn’t find any results for.

Get buying tips about Jewelry Stores delivered to your inbox. Hiding negative complaints is only a Band-Aid. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. However, when we left the store, my son called Progressive Leasing and asked them the same question and they told my son $846.00. it came back and the diamond was sitting a lot higher than it used to, this isn't what i paid for. All business will get complaints. I took the rings in before the wedding to get bonded and was not wore until the wedding day. I ordered two different rings and each time my order was automatically canceled after few hours. Sign up to receive our free weekly newsletter. Review #1490916 is a subjective opinion of poster. About 2 weeks later my ring got bent … That is just stupid. The only thing my nephew asked for was this chain and now he’s not going to get it. Who's crazy enough to start this website? Is Kay Jewelers Replacing Diamonds With Fakes During Repair and Cleaning? www.kay.com www.sterlingjewelers.com. Don't waste your time ordering from Kay Jewelers. Did you go back to the store and have them pull up the pictures they took at take in and look at it yourself under the microscope? Like I had done some thing wrong or physically or verbally threatened her person, or staff. What happened? Be the first one to find this review helpful. If you need my FREE jewelry consulting services feel free to contact me here or at my contacts below. I received attitude from the women working and it ended up showing up in march. It was gone a total of 4 weeks. Well I was told by the manager at Kay’s that the band I paid $400 for cannot be fitted to fit my ring because it will ruin the diamonds on my band.

One day, a few days before we were supposed to get the ring back, we were in the mall that the store is in, doing some Christmas shopping, and we stopped by Kay to pick out my fiancees ring. It’s ridiculous that it would take a month to get a ring resized. Plus how can you charge me $1, 200 for a ring when I am supplying the diamonds and a big chunk of the metal? Kay Jewelers Complaints. And he gave us a business card that he wrote his name on it: Adrien **. I got engaged on New Years. When I contacted LeVain they told me that the retail on my ring originally was $1, 797.00.


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